MiniMax H3 Privacy Policy

We may collect information you provide when you create an account, purchase credits, or contact support. This may include your name, email address, profile information, support messages, and transaction details.

To provide video generation features, we process the prompts, images, video, audio, reference files, and other content you submit, together with the generated outputs. Do not upload content unless you have the rights and permissions needed to use it.

When you use the service, we may collect technical and usage information such as your IP address, browser and device type, operating system, referring page, visited pages, timestamps, and interactions with site features.

We and our service providers use cookies and similar technologies for authentication, security, preferences, service operation, and measurement. You can control cookies through your browser, although disabling essential cookies may prevent account features from working.

Payments are handled by third-party payment processors such as PayPal. MiniMaxm does not store complete payment-card or PayPal account credentials. We may retain transaction identifiers, purchased package details, payment status, and related records needed for accounting, fraud prevention, and support.

We use information to operate and secure the service, authenticate users, process purchases, provide credits and video generations, respond to support requests, prevent abuse, comply with legal obligations, and understand and improve service performance.

We may share information with providers that support authentication, hosting, storage, analytics, payment processing, customer support, and video generation. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer. We do not sell personal information for money.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including security, transaction records, dispute resolution, and legal compliance. You may contact us to request access, correction, or deletion of eligible personal information. Some records may be retained where required by law or legitimate operational needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No Internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

We may update this Privacy Policy as the service or legal requirements change. We will post the revised policy here and update the date above. Privacy questions and requests can be sent to support@minimaxm.com.